Détails du produit

Lot of Customer Service Audio Cassettes **appear to be in good condition, but untested; sold “as is”** - Assertive Communication Skills - Dealing with Conflict and Confrontation - First, Break All the Rules - Grammar Rules! - How to Make Every Day a Terrific Day - Practical Telephone Techniques - Professional Office Manager - 21 Ways to Diffuse Anger and Calm People Down