Product Details

MSRP: $56.99 | SKU: 14619924_NEW_app | UPC: 9781403939494 | Model: 85205000 | Color: Purple | This book is about building and delivering great customer experiences. | About the Author: COLIN SHAW is a Founding Partner of Beyond Philosophy a consultancy company focused upon the customer experience and was formerly Director of Client Experience at BT with overall responsibility for the concept of corporate customer relations in a global context. | 224 Pages | Business + Money Management Customer Relations | Series Name: Beyond Philosophy | Book Synopsis This book is about building and delivering great customer experiences.