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The hair on this is tangled! I have not tried to fix it. Please see photos. **************************************************** We aim to please and want you to be satisfied with your order. If, for any reason, you have an issue, please contact us and allow us the opportunity to address the issue before leaving negative feedback. And, of course, if you are happy with us, please take the time to leave us positive feedback. It is truly appreciated in order to grow our small business. Please Note: In an effort to be more eco-friendly, we try to use any recycled packaging we come across for packaging. Thank you for your business and be sure to take a peek in our store for some additional deals.