/users%2F55994967%2Fstore%2F3c2a15b4-ea69-44fa-92ae-403bb64b13f8.jpeg)
•
•
We sincerely apologize for the delay in delivering your order. Unfortunately, the shipment was lost during transit, and most of the items were missing. We were only able to recover a small portion of the order, but by that time, the delivery had already been delayed beyond the promised timeframe.After carefully reviewing the recovered items, we also found that there were no major hits, and the actual card value did not come close to the amount you paid. Because of this, we believe that issuing a 100% refund is the best and fairest solution for you.We have already contacted Whatnot and started the refund process, which is expected to be handled during June 2026. However, if Whatnot takes too long to process your refund, please contact us directly by text at (714) 932-9999 so we can arrange a direct refund through Zelle.If you happen to receive both refunds — one from Whatnot and one directly from us through Zelle — please feel free to keep both as our sincere apology for the inconvenience, delay, and disappointing experience.Once again, we truly apologize and take full responsibility for this issue. We appreciate your patience and understanding, and we are committed to handling this matter with transparency, integrity, and care.