Reviews (1,798)The Hilo Beauty is nice. Only one leaf tragedy. Very pretty. i ordered 2 plants and both of them are badly dying. also took a long time to ship.You 1. Didn’t read our message asking about insulation/heat because of temperatures (nearly freezing when we shipped it)
We waited on your response. You didn’t respond so we HAD to send the plants.
You also didn’t communicate anything was wrong until after leaving this review. Please read your messages- it was 38* in our lows when we shipped this and tried to get your attention. You did not respond. We can’t suspend laws of thermodynamics and I am not sorry for that. amazing quality and shipping care! I loved the little randoms in the box! My Black Velvet Alo arrived limp with root rot and damaged leaves. The seller is blaming it on me not purchasing a winter bundle for shipping however I have not had any issues buying plants this time of year from FL or GA. The soil used was not appropriate for an Alo to grow in. Be cautious before purchasing. The soil is what all plugs are grown in, dear. We messaged you before we sent it because of your location and the temperatures- you didn’t respond so we had to send it. There was no SOIL. It’s a plug that’s grown in a commercial greenhouse in Florida- if you would like to complain about that- I’m happy to give the phone number of who mass-produces alocasia for even costa farms- because we source from the same people🫶🏼
You should REALLY take advice when it’s given and read show notes and disclaimers when they’re there for you to read and it says “BINDING” at the top of the page….. Took a very long time to be shipped after order was placed. Product was as described and good quality. Even through hurricanes it was still shipped perfectly. Just as described and shipped perfectly! Thank you! a little worn from usps but made it ok. One alocasia is droopy, I hope she'll pull thru. after taking FOREVER to ship my package, to the point where "summer insulation" was no longer necessary, package was delayed by USPS. seller offered to resend box since everything was going to be dead. the package has since been delivered and everything is dead, as expected after spending almost 3 weeks in shipping. suddenly, seller is saying I will have to go to USPS to get refund. whatnot won't do it because the seller took SO LONG to ship 30 days have passed and a refund isn't eligible. I intend on spending all of my free time in their shows warning people of how unhelpful they are and to not purchase. if anything happens to get resolved I will update my review. good luck! I'm not suprised they have such a shitty review for customer service by any means. wish I had looked at reviews before I purchased. MISTAKEWe are very much NOT IN CONTROL OF USPS DELAYS! your order was shipped timely manner, and delayed in USPS transit, that is something we cannot control. Point blank. I thought it was a lot bigger. it came and a few of the leaves were dead but can be salvaged. awesome plants!! thank you!!! Beautiful plants and great and timely customer service Great plants and masterful shipping. TY Some of the plants looked very bad and the shipping took forever! Have you reached out to customer service? We are here to help! Although I ultimately received a refund through WN support the overall transaction and quality of what I received was reprehensible. The live promoted all of these gorgeous, unique plants being shipped from an offsite nursery/greenhouse on a sight unseen basis- just a thumbnail of a gorgeous specimen. The seller kept saying she had to drive hours in the incredible heat to pick them up; but the timeframe came and went. I was given a photo of a shipping label though. Another inquiry I got a photo of 2 plants (one covered by a paper), looking very unhealthy. They still didn’t ship for a few days after. What arrived was a completely dead small reedy ginger plant and a dry leggy gogi berry. So sad for something that was so hyped up, then shipping stalled, excuses made, etc. my only other purchase from there took far longer than their advertised shipping time. Lesson learned. They are the only seller that strong arm’s you in to buying/adding their “protection” with every purchase. Maybe if you had they’d have survived shipping? Since we have zero issues with anyone who does purchase those- that’s why we strongly recommend it. Your review is extremely late since you’ve had nearly a month to contact us about your issue and failed to do so. I recommend not buying from a presale and not expecting us to be able to suspend laws of thermodynamics regarding USPS delayed transit times. That is out of our control. Everything came very well packaged and very healthy! AND I GOT FREE PLANTS!!!! Thanks for being there!!!! Excellent service as always. Never disappointed. Received plant and is struggling Just reach out to customer service- our team is always happy to help! beautiful plants! thank you so much! Wonderful seller! Highly recommended!!! Responsive to communications and really cares about customer satisfaction. Packing was great - Plants were in perfect shape on arrival and there was even a couple of little gifts, which really made my day brighter ❤️ Thank you so much for such a thorough review! We try SO hard to make every experience just like this! From the show to the shipping- we bust our butts so this thorough review is sooooo appreciated! Thank you for your support! I tried to find a way to message seller, but unable. the plant was black and rotten when it got here yesterday. really sad.That’s extremely odd- our messages are wide open! Please reach out! Well packed. Never had any problems with Molynn. Excellent plants Beautiful plants and well packaged, love them! /users%2F20735324%2Fstore%2F54add946-8d51-4f5b-946e-2fbbb011d9f0.jpeg)