Reviews (167)Amazing packaging & plants as always!! The plant came in surprisingly great shape no thanks to the good ole USPS. It traveled all through the south twice due to a sorting error at the local distribution center. Luckily is was packed with care so it made it. Amazing seller! I have bought several plants at different times and each time, they ship quick and package them perfectly. The plants are always what they showed and have always arrived perfect! Thank you guys for getting me one of my bucket list plants! Beautiful. Good, quick shipping. Beautiful plants, quite sad after shipping got caught up an extra week but should be fine just makes acclimation a little tougher. Plant was practically dead 😞smithgardensandtropicalsSeller
I’m sorry to hear that your plant did not arrive well. While the plant was in great shape when it left our care, it looks like your shipping took 4 days which is expected time frame. However, from looking over your order, your plant went to an area that definitely needed cold protection but since you did not purchase any, it most likely caused cold damage to the plant. I never want our customers to lose plants but this is why we state that we have no control over shipping and that cold protection needs to be purchased when needed. I do hope this clears up any misunderstanding ❤️ Packed with care - it is in excellent shape! This is hands-down the next seller on this platform!
Excellent Customer Service, 3 of 4 plants healthy. 1 of the plants died on the shipping many factors like humidity of packaging maybe but also USPS took one or two days more to deliver the package as it supposed. The seller was helped me with a claim. smithgardensandtropicalsSeller
Thank you so much for reaching out to us. I always hate when shipping companies do not take as much care of our plants as we do. If you have any trouble with your claim please reach out! We loved having you in our show and can’t wait to see you soon! the best plant mail i’ve ever gotten! extra packing on my wishlist dream plant and everything. i would give 10 stars. absolutely gorgeous, shipped quickly and arrived safe and sound. It was perfect, thank you! Absolutely amazing thank you so much made my entire week! Highly recommend!!💜🪴 Fantastic!! They showed up to my house correctly!! I love them! Everything arrived healthy and alive, even better than I expected. The plants were packed well, and the soil mix they came in looks great as well! Can’t wait for my next order to come in. The plant is absolutely gorgeous, I’m more than satisfied. The shipping was extremely fast. A+ transaction. Thank you 2nd purchase with them and like last time everything came in perfect. Even the begonia I orders came in standing tall! Thank you guys again! Another amazing package! I sound like a record skipping, but no complaints. Fast shipping, packed with care and beautiful plant! Thank you! Items arrived in good condition! Great packaging My plants came in perfect and packaging was great! Looking forward to buying more from them! Plants were well packaged and they looked good. Thank you!! Love my plants, they are gorgeous! They arrived healthy and happy, I’m so pleased. Thank you /users%2F10585847%2Fstore%2F2e0ea9b5-3686-40fa-8cb9-2c5817af5e33.jpeg)